FAQ

No, we operate as a self-parking property and do not offer valet parking services.

Yes, our front desk and guest services team is located on the first floor directly above the parking lot.

Yes, we offer luggage storage for our guests based on availability.

Yes, mandatory daily charges are applied to your stay, consisting of a $12 Resort Fee and a $2 Destination Fee per night added at checkout.

Yes, we are a strictly smoke-free establishment. Smoking in any designated non-smoking area, such as a guest room, is subject to a $250 assessment fee.

We utilize key card entry systems for each guest room alongside property-wide CCTV security monitoring.

No, we do not allow pets on our property. Only task-trained service animals as defined under the Americans with Disabilities Act (ADA) are permitted.

No, we do not permit RVs, buses, trailers, jet skis, boats, or campers to park in our lot. Because parking space is limited, we strictly reserve our spaces for our guests' cars.

Yes, Uber and Lyft operate regularly in the Charleston area to take you to and from our hotel or the airport. Because rideshares can be harder to acquire during peak times, we recommend arranging a service in advance for early morning flights.

No, we do not operate a hotel shuttle. However, rideshares like Uber and Lyft, as well as local taxis, are readily available in our area for airport and local transit.

Our check-in starts at 3:00 PM, and our check-out is by 11:00 AM. Please note that full payment for your stay is taken at check-in, and late check-out fees may apply.

Parking is completely free for all registered guests staying at Shem Creek Inn.

Yes, we provide complimentary self-parking for all guests staying at Shem Creek Inn.

Yes, you can ship packages to our hotel prior to or during your stay.

We have 51 total rooms on our property, and every single room features its own private balcony.

We make every effort to grant special room requests, but it is difficult to guarantee a specific room number or floor during periods of high occupancy.

We accept all major credit cards for your stay. Please note that full payment is collected upon check-in.

We guarantee that the rates found on our official website are the lowest available compared to other online sources for same-day searches. If you find a lower rate elsewhere, please contact us directly, and we will gladly match it upon verification.

You must be 21 years or older to check in or be accompanied by a parent, guardian, or chaperone.

Yes, our front desk is staffed 24 hours a day to assist you.

Yes, we extend early check-in with no extra fee when available, and late check-out can be arranged based on availability for a $40 fee.

No, we do not have EV charging stations on-site.

We accept cancellations without penalty up to 48 hours before 4:00 PM on your scheduled day of arrival. Cancellations or modifications made within this 48-hour window are non-refundable and subject to a fee of the first night's room rate plus tax, though special offers, packages, or third-party bookings may feature specific policy terms.

No, we do not offer laundry or dry cleaning services on property.