FAQs

Planning to stay with us?
Here's what you need to know!

How can I get the best rate?
Shem Creek Inn in Charleston guarantees that the rates found through our official website are the lowest in comparison to other online sources for same day searches. If you find a better rate, please contact us and we will gladly match it upon verification.

What is the hotel’s cancellation policy?
Cancellations must be made 5 days prior to arrival by 4 pm. Guests who do not cancel within this time will be charged for a one-night stay with tax.

Do you accept credit cards?
The Shem Creek Inn accepts all major credit cards.

What time can I check-in?
Check-in time is any time after 3 pm, and check-out time is by 11 am. Late checkout fees may apply. Early check-in time will be extended with no extra fee when available.  Full payment is taken at check-in.

I’m under 21. Can I still make a reservation?
The Shem Creek Inn requires guests be 21 years or older, or accompanied by a parent, guardian or chaperone.

Can I book a specific room?
During high occupancy periods, it is difficult to guarantee a specific room number or floor, although we make every effort to grant special requests.

Can I bring a pet?
The Shem Creek Inn does not allow pets.

Is the hotel smoke-free?
The Shem Creek Inn is 100% non-smoking.  Indoor smoking prohibited.